SHIPPING COSTS AND TRANSIT TIMES
Because the delivery service is outsourced, we are unable to guarantee that all orders will be delivered within the stipulated time frame :
|
Zone |
Transit time |
Remarks |
|
R S A-provincial capital |
24 - 48 hours  |
Standard Courier |
|
R S A-Regional cities |
2 - 72 hours  |
Standard Courier |
|
Other African countries  |
3 - 7 days    |
Standard Courier  |
|
North American countries |
3 - 7 days  |
Standard Courier |
|
Europe |
3 - 7 days  |
Standard Courier |
|
South America  |
3 - 11 days   |
Standard Courier   |
Complete your Refund in 4 simple steps:
1- Simply login to your account.
2- View the order using the "Complete Orders" link under the “My Account” menu and click the “Return Item(s)” button.
3- We'll notify you via e-mail of your refund once we've received and processed the returned item.
4- Refund will process within 3 to 5 working days.
Or simply email us: sales@francelis.co.za./ O82 052 3848/011 465 6768
TRACKING YOUR SHIPMENT: (SOUTH AFRICA ONLY)
Use the following link: https://www.thecourierguy.co.za/tracking_home.php
Enter your waybill/tracking number to track your shipment.