Shippings & Returns

SHIPPING COSTS AND TRANSIT TIMES

 

Because the delivery service is outsourced, we are unable to guarantee that all orders will be delivered within the stipulated time frame :

Zone

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Transit time

Remarks

R S A-provincial capital

24 - 48 hours

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Standard Courier

R S A-Regional cities

2 - 72 hours

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Standard Courier

Other African countries

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3 - 7 days

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Standard Courier

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North American countries

3 - 7 days

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Standard Courier

Europe

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3 - 7 days

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Standard Courier

South America

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3 - 11 days

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Standard Courier

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Complete your Refund in 4 simple steps:

1-  Simply login to your account.

2-  View the order using the "Complete Orders" link under the “My Account” menu and click the “Return Item(s)” button.

3- We'll notify you via e-mail of your refund once we've received and processed the returned item.

4- Refund will process within 3 to 5 working days.

Or simply email us: sales@francelis.co.za./ O82 052 3848/011 465 6768

 

TRACKING YOUR SHIPMENT: (SOUTH AFRICA ONLY)

 

Use the following link: https://www.thecourierguy.co.za/tracking_home.php

Enter your waybill/tracking number to track your shipment.